SALES CUM CUSTOMER SERVICES
SALES CUM CUSTOMER SERVICES
Senior Executive
Responsibilities:
- ’ This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
- ’ To achieve sales target by Management.
- ’ Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
- ’ Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
- ’ To prepare quotation and presentation for customer, consultant, dealer and etc.
- ’ Maintains excellent relationships with clients through superior customer service
- ’ Creates and presents regular performance reports for Director.
- ’ Attends trade shows and travels to meet clients as needed.
Requirements:
- ’ Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelorβs Degree in any field
- ’ Candidate must possess own transport.
- ’ Willing to travel locally and outstation (Allowance provided).
- ’ Good communication, negotiation and interpersonal skills are preferred.
- ’ Ability to multi-task and work under minimal supervision.
Qualification:
Diploma/Advanced/Higher/Graduate Diploma
Job Details
Job Specialization:
Advertising/Media Planning
Job Location:
Penang
Employment Type:
Full-Time
Age Range of Candidate:
30 - 58
Years of Experience:
2
Monthly Salary:
MYR2500 - MYR4500
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